FAQ Page

Please read some of our most Frequently Asked Questions

Students Welcome Worldwide – UK – USA – CANADA – AUSTRALIA -EUROPE – INDIA etc….

How long will it take me to complete my course work? That really is up to you. You can take as long or as quickly as you choose. Most courses take between 30hrs – 140hrs of study time to complete, however all students who wish to apply for their qualification are recommended to do so within 12 months from ordering your course material. Should you wish to extend this period please let us know in advance.

How is my course work sent to me? When you make payment for your course you will be sent an automatic download link that will enable you to open your files immediately. If making payment for a package or using the easy payment option then your chosen courses will be sent to you by email within 24hrs.

How can I find out more about my course?
Download the free course prospectus and this will explain in more detail.

How could I become a qualified therapist without ‘hands-on’ experience throughout the online course?
All our courses are distance learning and have been written and accredited without the need of attendance by the student. However in case of massage courses we do recommend that you attend a local workshop if possible before working with the public to gain hands on experience or complete at least a minimum of 5 case studies. You will be expected to submit a minimum of one case study for your exam. You will also be offered full tutor personal support and have access to the student video library for further helpful reading and tips.

What does Accreditation actually mean? Accreditation effectively means that the qualifications are regulated, which is intended to preserve and testify to a certain level of quality that non-accredited qualifications may not reach. In order to obtain a qualification from Luna Holistics then an examination will need to be completed and a minimum of one case study submitted.

My Download link did not work? All the download links will expire within a few days, however we will always send your course to you as an email attachment within 24hrs of your order being placed, so please do not worry you will still get your courses.

I have paid for my course package but they have not arrived? Check your spam folder. Ensure that you can receive emails and your inbox is not full. Your courses will always be sent to you within 24hrs, and usually within a few hours of making payment. If you pay for a course directly you will receive an immediate download link. Ensure we have the correct email address to send your courses to. If paying via PayPal your course may have been sent to the address on your PayPal account. If for any reason after checking the above you have still not received your courses then please contact us either via email or telephone. Please ensure we have a valid contact number and email address.

Opening Zip & Course Files? If you are opening your files on a tablet/IPad or phone then you will need to have the correct apps installed to allow you to open pdf and zip files. These are usually free to download. You can also request that your courses are sent to you unzipped. (free link for App for I pads) – https://itunes.apple.com/gb/app/izip-zip-unzip-unrar-tool/id413971331?mt=8

How do I request my exam? When you feel that you are ready and have completed your entire course work simply email us to request your exam. This will then be sent direct to you via email within 24hrs. Although we do not put you under any pressure to complete an exam, once requested we do ask that you complete and send back as an attachment for marking within 7 days. You should not request your exam until you have completed the full course and be prepared to carry out a minimum of one case study.

When I receive my exam how long do I have to complete it? 7 Days – We ask that you submit it back to us within 7 days. You can let us know if you require an extension however as stated above you should only request your exam paper when you are ready and have completed the course in full.

What if I don’t wish to take an exam at the end of the course? Then that’s fine too, we have lots of students who just like to learn for fun and their own benefit and do not necessarily want to take an examination. You will have the option at the end of your chosen course whether to take the exam or not.

How do I know if I have passed my exam? Your examination will be marked and you will be notified of your results within 7 – 10 working days.

Do I have to submit any essays or case studies in order to pass my exam? – Yes – We do require you to submit a minimum of one written case study for most of the exams. Your exam will have a selection of questions/multiple choice and may in some cases require you to submit examples of treatments you may have carried out. We recommend that you practice your chosen therapy on family and friends first before offering your services to the public. Most courses also come with a Sample Treatment Card, which we ask that you complete when treating clients. Most exams have between 20 to 30 questions for you to complete, and require a minimum of one or two case studies. Please be prepared before requesting your exam paper.

What if I fail my exam? We will notify you of your results and if you have not passed, you will be given the opportunity to re-submit your exam. Please note you will be able to read through your examination and take your time, you are in no hurry to complete this and if you have read and understood your course material then we doubt very much that you will have to re-sit. Plus we offer learning reviews throughout your studies which relate to some of your exam questions, providing you work your way through these we see no reason why you should fail.

How much does my Diploma/Certificate cost? Your qualification is included in the price of the course and will be sent to you as a pdf attachment ready for you to print off immediately. You will also have the option to have a signed and posted hard copy sent to you. Postal charges will apply if you require this service. (Qualification postal request.)

Can I share my course material with someone else? Although we do not encourage this practice we do realise that there may be other members of your family or close friends who also wish to study the same subject. In this case please note that there will only be one exam sent out. Should other members wish to request a separate exam there will be an administration charge of £50 per person and no on-line tuition will be available to them. However they will still qualify for their accredited diploma/certificate.

Can I then practice my therapy legally? Yes once you have passed any of our accredited courses you may then choose to practice your chosen therapy, however we strongly recommend that you take out adequate insurance if working with the public, and if taking courses that involves massage or hopi ear that you attend a workshop or similar for hands on training before working with the public. Luna studies accept no responsibility for students who may cause injury whilst working with the public after taking any of our courses.

Worldwide Accreditation – Do you cover my country?
I live in Canada can I still study your courses? We have many Canadian students, Australian as we do European, American and the Far East. It really does not matter where in the world you are based, your course is recognised by three professional holistic accreditation boards two of which are international. iphm (worldwide) IICT ( UK, AUSTRALIA, CANADA, USA, NEW ZEALAND, IRELAND) aadp (USA)

Studying in the UK
Luna Holistics Ltd. is a registered training provider with the Government Department of Work and Pensions. You may qualify towards funding for our courses. For more information contact your local job centre. Luna Holistics is on the UK Register of Learning Providers – UKLP Ref No: 10040879

How do I pay for my course? You can pay by debit/credit card , PayPal or Bank Transfer or you can request that we send an invoice to your email address and you can pay direct from that. Paypal is free for anyone to set up and is one of the most trusted methods of payment on the internet. Most of our courses can be purchased in separate parts to help you spread the cost. Once your course has been ordered and paid for it should be with you within a few hours ready for you to download and start learning.

Why are your courses so inexpensive compared to other course providers? Our course prices are kept as low as possible to encourage more people to enrol and learn about holistic therapy as we feel this is important for all our futures. Please do not make the assumption that because some course providers charge hundreds of pounds more that the content will be superior, we have done our research and know this is not the case. You also have the option of easy payments for our package offers.

Can I get Holistic Insurance? As a qualified student of Luna Holistic Studies Westminster Indemnity specialise in Holistic Insurance and are offering all our qualified students the option to request a free quote. For more details please visit www.insurance-onlinehomestudies.co.uk

Who is my course accredited by? You have full assurance that your course is fully accredited by both the International Practitioners of holistic medicine and also the American Association of Drugless practitioners and the International Institute of Complementary Therapists, graduates of which will be eligible to apply to be board certified holistic health practitioners through the AADP, IPHM and IICT. We also offer further accreditation on our counselling courses.

How do I access the tutor support? Should you have any queries regarding your course work whilst you are studying simply email us your questions and your query will be passed on to the relevant tutor. You will receive a response via email within 24hrs. You will also be sent a link to access the student video library when you have enrolled.

What is the Student Library? Our student library has been set up especially for you. Here you will find helpful training videos relevant to your chosen course and examples of case studies. You will also find further reading and products plus tips on setting up your own holistic business and links to see some example case studies. You will be sent the direct link for the library with your course files.

Do you offer any help for those on low incomes?
We have a number of easy payment options that will help you spread the cost if wishing to order a package.